FAQ's - Frequently Asked Questions
General Questions
What is Salty Cheeks?
Salty Cheeks is a brand specializing in paddle pants for men and women with interchangeable padding, offering you the freedom to paddle longer in maximum comfort. Our products are crafted from Italian swimwear fabric made from ocean-recovered plastics.
Where is Salty Cheeks based?
We are proudly based in Sydney, Australia but ship our products worldwide.
Product Specifics
What lengths do your paddle pants come in?
Our female paddle pants come in three lengths: Short, Capri (below the knee), and Long (full-length pants). Our men's range, released in Spring 2023, are available in shorts only *for now.
What are the benefits of Salty Cheeks Paddle Pants?
Our paddle pants offer several key features:
- Sustainability: Made from ocean-recovered plastics
- Comfort: Internal rear pocket with three levels of interchangeable seat padding or two levels of tailbone padding
- Sun Smart: SPF50+ sun protection
- Luxury: Italian swimwear fabric for a luxurious feel
- Quality: Multiple layers of fabric and flat stitching for durable, irritation-free use
How do I choose my size?
Salty Cheeks have 'mid-level compression' and, as such, are designed to be a snug fit. The fit is true to size but if you prefer a less tight option we suggest you go up a size. You can refer to our size chart on the product pages for accurate sizing information.
What is the difference between the Men's Full Seat Padding and Tailbone Padding?
The Full Seat Padding offers protection for the sit bones, just like the women's version of Salty Cheeks, while the Tailbone Padding focuses on the tailbone or coccyx area.
What does "interchangeable padding" mean?
Our patented seat and tailbone padding can be swapped out, allowing you to customise the comfort level according to your craft, the conditions and the length of your paddle session.
Ordering and Shipping
How can I place an order?
You can place your order directly through our online store. We offer secure payment options for your convenience.
Do you offer international shipping?
Yes, we ship our products globally. Shipping fees are calculated at checkout. For orders over $100 (Australian Dollars) we offer free shipping within Australia & New Zealand. For orders above $200 (Australian Dollars) we ship for free Internationally.
Can I return or exchange an item?
Absolutely, If the product has not been used we will gladly exchange or refund your purchase. Please refer to our Return Policy on the website for complete details on returns and exchanges.
Sustainability
What makes Salty Cheeks sustainable?
Our paddle pants are made from Italian fabric that is derived from ocean-recovered plastics. We also use eco-friendly, recycled materials for our packaging.
How can I recycle my Salty Cheeks products?
We are currently working on a recycling program to close the loop on our product life cycle. Stay tuned for more details.
Contact Us
How can I reach Salty Cheeks Customer Service?
You can contact us via email or through our social media platforms. We aim to respond within 24 hours.
Feel free to reach out with any additional questions you may have! Thank you for choosing Salty Cheeks. 🌊
Patents & Trademarks
The words "Salty Cheeks" and associated logos are registered trademarks. Salty Cheeks paddle pants, the internal rear pocket and interchangeable seat/tailbone padding are protected under Australian Patent Number 2023200604; unauthorised use or reproduction is strictly prohibited.